Digital tip: Clearing your browser cache

If you are having problems accessing or using the Microsoft 365 Web applications on your browser, a quick and simple solution is to clear your browser cache. This will then make your browser fresh and new and should solve any problems you are having.

Be warned however, depending on the settings clearing the cache will remove any current logins for all services you are using, remove any passwords saved in your browser, site permissions, browsing history, and more. Therefore, if you clear the cache make sure you only remove what you do not want to keep! 

Microsoft Edge

1. Open Edge

2. Click on the three dots in the top right of the browser window.

3. Choose settings from the dropdown menu.

4. Select privacy, search and services option on the left side of the screen.

5. Under the Clear browsing data section click choose what to clear.

6. In the pop up change the time range to All time

7. Make sure the following boxes are checked Browsing history, Cookies and other site data, Cached images and files - Do not check any other options such as passwords unless you want them cleared as well.

8. Click clear now

9. Restart your browser and see if the problem you were having has been resolved.

Chrome

1. Open Chrome

2. Click on the three dots in the top right of the browser window.

3. Choose settings from the dropdown menu.

4. Select privacy and security tab on the left side of the screen.

5. Select clear browsing data.

6. In the pop up change the time range to All time

7. Click clear data.

8. Restart your browser and see if the problem you were having has been resolved.