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Road to Reopening the Library

Information for students and staff accessing the Library services during the Covid-19 pandemic

Latest library service availability information

Last updated 16 October 2020

Opening Times:

Harrison and Walsall Libraries are open:

  • 8.30 am-10.00 pm Monday to Thursday
  • 8.30 am-7.00 pm Friday and Saturday

Hutchison Library (Telford) is open 9.00 am-5.00 pm Monday to Friday. 

Book a Study Space or a PC in the Library:

We have plenty of study spaces available at City, Walsall and Telford libraries. Book up to two weeks in advance, or on the day.

 Book a PC or study space at Harrison Library

Book a PC or study space at Walsall Library

Book a PC or study space at Hutchison Library (Telford)

Print/photocopying facilities are available at Harrison, Walsall and Telford libraries for students who have booked a PC/study space.

All study spaces will be cleaned before and after use plus we have cleaning materials and hand sanitiser stations for your reassurance. We politely ask that you adhere to social distancing guidelines and wear a face-covering whilst in the library. Using library space to socialise or for group study is not currently permitted. 

Click and Collect Books:

Request available items through LibrarySearch and collect from the library Helpdesk. No appointment needed to collect or return. 

Due to current restrictions, the library is not able to offer walk-in access to staff or students to browse and borrow books.

Laptop Loans:

NEW: Borrow a laptop for up to 30 days. We’ve got laptops to borrow at City, Walsall and Telford libraries. Find out more on our Laptop Loans webpage.

Need Help?

Contact us on our 24/7 live chat service, ASSIST or pop in and speak to us in the Library.

For more information about Road to Reopening @WLV visit wlv.ac.uk/roadtoreopening.  

Bookable PCs and Study Spaces FAQs

Harrison, Walsall and Telford Libraries 

We’ve got plenty of study spaces available to book in City, Walsall and Telford libraries. Some spaces have a PC, others are located close to power sockets if you want to use your own device.

At Harrison and Walsall Libraries you can book study spaces at the following times:

Monday – Thursday: 9am - 12pm, 1pm - 4pm and 5pm – 10pm.
Fridays and Saturdays: 9am – 12pm and 1pm – 7pm.

At Telford:

Monday – Friday: 9am – 12pm and 1pm – 5pm.

The time between is to allow for cleaning.

You can book up to two weeks in advance or on the day. And you can book more than one session per day if you want to spend longer in the Library. However, please be aware that you will be asked to vacate the space whilst cleaning takes place.

You will need to bring your ID card to access the Library. You should also bring your email booking confirmation. You will need to show Library staff the confirmation email, either on your mobile phone or as a printout. 

You should also bring a face-covering, unless you are exempt from government guidelines.

Finally, if you have booked a single study space, you may wish to bring a laptop or device for working.

We have provided additional cleaning kit, hygiene wipes and sanitiser dispensers within the libraries for you to use. Extra cleaning is also taking place within the open study spaces.

Students will need to observe social distancing guidance and follow marked routes around buildings. We also ask that you wear a mask or face covering if studying in the Library (unless exempt from this guidance).

Toilets are open for you to use, but are restricted to one customer at a time.

You are welcome to bring a drink with a lid but we ask that you please do not eat in the library.

Print/photocopying facilities are available at Harrison, Walsall and Telford libraries, accessible to students who have booked a study space. 

Item Request and Collection

latest library information 

Book requests are available from Harrison, Walsall and Hutchison (Telford) Libraries.

To request a book or resource, you’ll need to visit LibrarySearch. Check the item is available and not already on loan. To request an item in LibrarySearch just click on ‘Request’, choose which library you want to collect it from and click on ‘Send request’.  You will receive an email when it is ready for collection (usually within 3 days) and you then have 7 days in which to collect it.

Once you have received the email saying it is ready to collect, visit the Library Helpdesk to collect your items. You will need to use your ID card to access the campus and to have the item(s) issued to your account.

Please ensure you: 

Arrive within 7 days of receiving the ‘Item are ready to collect’ email

Read the information on display when you enter the building and follow all of the signed guidance 

Adhere to the social distancing rules 

Keep to the correct side of any 2-way systems to reduce contact with others 

Please leave the building as soon as you have collected your items 

Yes, items from Harrison, Walsall and Telford libraries can be requested for collection at any of those sites.

We do not currently have request and returns set-up for Burton Library, but hope to be able to offer this service soon. Updates will be posted on our website. Books borrowed from Burton can be returned to one of our other sites if needed. 

We have a number of things in place to reduce risk including: 

  • All items that are returned are quarantined for a minimum of 72 hours 
  • Protective screens will be up at the point of collection 
  • In addition, it is important that as somebody who wishes to use this service you: 
  • Maintain social distancing at all times 
  • Stick to the correct side of any 2-way systems 
  • Follow any floor markings
  • In the instance that more than one person is onsite collecting their requested items, you ensure you allow enough space and follow the on-floor markers. 

You can return your books to the return bins/slots at the following locations:

  • Between the entrance and exit doors to Harrison Library, City Campus
  • In the entrance foyer of the Performance Hub at Walsall Campus
  • In the foyer of the Angad Paul Building at Hutchison Library, Telford Campus

Books can be returned at any point during Library opening hours.

When items are returned, we are required to quarantine them for a minimum of 72 hours. After 72 hours, we will then discharge the item from your account. If you have concerns about items still remaining on your account after 5 days of returning, please contact the library team who can investigate.

Library Advice

for students

Book requests are available from Harrison, Walsall and Hutchison (Telford) Libraries.

To request a book or resource, you’ll need to visit LibrarySearch. Check the item is available and not already on loan. To request an item in LibrarySearch just click on ‘Request’, choose which library you want to collect it from and click on ‘Send request’.  You will receive an email when it is ready for collection (usually within 3 days) and you then have 7 days in which to collect it.

Once you have received the email saying it is ready to collect, visit the Library Helpdesk to collect your items. You will need to use your ID card to access the campus and to have the item(s) issued to your account.

For more details see the Item Request and Collections FAQs 

Book Returns  - you can return your books to the return bins/slots in the libraries, for more details  Return Items FAQs

 

Please note - due to current restrictions the library is not able to offer walk-in access to staff or students to browse and borrow books.

Study spaces are available to book at City, Walsall and Telford campus. 

These will only be available to students who have booked in advance using our online booking system. Bookings should be made at least 24 hours prior to your visit.

You will need to bring your ID card to access the Library. You should also bring your email booking confirmation. You will need to show Library staff the confirmation email, either on your mobile phone or as a printout. You should also bring a face-covering, unless you are exempt from government guidelines.

 

Harrison Library, City Campus 

At Harrison we have up to 70 PCs and 70 desk spaces (with plug sockets for you to use your own device) available on the ground floor of the library.

Monday – Thursday: 9am –12pm, 1pm – 4pm and 5pm – 10pm.
Fridays and Saturdays: 9am – 12pm and 1pm – 7pm.

Book a PC or study space at Harrison Library

 

Walsall Library 

At Walsall 40 PCs are available to book.

Monday – Thursday: 9am  –12pm, 1pm  – 4pm and 5pm – 10pm. 
Fridays and Saturdays: 9am – 12pm and 1pm – 7pm.

Book a PC at Walsall Library

 

Hutchison Library, Telford campus

At Hutchison Library 14 PCs and 7 desk spaces (with plug sockets for you to use your own device) are available.

Monday – Friday: 9am – 12pm and 1pm – 5pm.

Book a PC or study space at Hutchison Library (Telford)

 

Print/photocopying facilities are available at Harrison, Walsall and Telford libraries for students who have booked a PC/study space. 

 

All study spaces will be cleaned before and after use plus we have cleaning materials and hand sanitiser stations for your reassurance.

We politely ask that you adhere to social distancing guidelines and wear a face-covering whilst in the library. 

  • Go to our library website wlv.ac.uk/lib and click on Subject Resources
  • We have thousands of online resources accessible through LibrarySearch.   
  • You can also search for journal articles, reports and other materials specific to your subject on the database page. (Log on to with your student number and IT password.)
  • Your Reading Lists can still be accessed via your Canvas topics. 

Need help? 

If you have any problems accessing e-resources or you want some support in finding and using them, we recommend you contact us by ASSIST online chat. More contact options are on our contact us page.

Whilst we will continue to do our best to provide you with digitised chapters and journal articles if they are not available online via LibrarySearch, there may be some items that we cannot supply.

Please place the request and we will get back to you.

Requests for inter-library loans are now made online. Further details.

Need help with referencing or finding the right e-resources?

We offer a number of options including email and online teaching through Canvas.

Check wlv.ac.uk/skills or email Skills@wlv.ac.uk with a brief outline of your support needs and we will get back in touch with options available.

 

 

All students need a Student ID Card to gain access to University services and buildings, including the libraries, teaching/examination rooms and in order to travel on the University's campus buses.

When you have fully completed your university enrolment and uploaded your photo at wlv.ac.uk/photoid your ID card will be sent to the contact address you have provided on e:Vision, usually within 5 working days. (Please ensure that your address and contact details are correct on e:Vision.) 

If you have not received your ID card after 5 days of completing your enrolment, please contact library staff on Assist chat.

You can contact the Library in a number of ways including live chat (ASSIST), e-mail (Ask the Library) or by social media. See our Library Contact us page for more details. 

We’ve got extra staff answering live chat enquiries, so please try that method if you’re struggling to get through to us via other routes.

Library advice

For academics and researchers 

Our staff continue to support academics and researchers as usual.

  • Research and Skills workshops are being held virtually, via Big Blue Button in Canvas. For details, email Skills@wlv.ac.uk.
  • To update your Leganto Reading List in Canvas, or for any support with curriculum development, validations and accessing e-resources email LISLiaison@wlv.ac.uk
  • You can continue to request digitised extracts through you Reading List – see the Digitisation webpage for guidance on how to do this. Please be aware that it may not be possible to obtain some scans during this time. We will inform you if this is the case.
  • Normal Inter Library Loans service is being resumed. During this time any books you have out on inter library loan will be automatically renewed, with no fines. Journal articles and book chapters will be emailed to your university email address. Place requests through the online form. See the Inter Library Loans page for full details.  Email queries to ill@wlv.ac.uk.
  • Researchers can continue to submit publications to WIRE and Elements. For support, email wire@wlv.ac.uk

You can search for online resources through LibrarySearch. You will find a list of online databases where you can search for journal articles, reports and other materials specific to your subject by finding your subject on the database page.

Students can access their reading lists via your Canvas topics.

You will need your University username and password to log on to these resources. Please get in touch via email or live chat (ASSIST) if you are having any problems with access.