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Coronavirus FAQs

Information for students and staff accessing the Library services during the Covid-19 Pandemic

Latest library service availability information

Harrison & Walsall libraries are currently running a reduced service, we are working towards returning some key library services as soon as possible.

From Monday 17th August 2020, all students will be able to request access to our print collections from Hutchison Library (Telford)

To request a book or resource, you’ll need to visit Library Search to check it is available. You can then get in touch with the Library team through Assist to reserve your item and secure a collection slot.  

You will only be able to collect items during a pre-booked collection slot. You will be able return items on loan to return boxes at Hutchison, Monday to Friday between 10:30 am and 3:30 pm. 

This is the first phase for reopening our on-campus library services at Telford, please be aware that no study spaces, PCs or other facilities will be open at this time. When safe to do so, we will begin to offer socially distanced spaces to study. Further announcements will be made when we can safely open more library facilities. 

Please view our FAQs below for more information. 

Bookable PCs and Study Spaces – Harrison Library

From Monday 10th August, we are able to offer some bookable study spaces within Harrison Library. We will have 16 PCs and 20 desk spaces (with plug sockets for you to use your own device) available on the ground floor of the library.

These will only be available to students who have booked in advance using our online booking system. We have two daily sessions available to book – 10:00-12:00 and 13:00-15:00, Monday-Friday.

All study spaces will be cleaned before and after use plus we have cleaning materials and hand sanitiser stations for your reassurance. We politely ask that you adhere to social distancing guidelines and wear a face covering whilst in the library.

We are looking forward to welcoming you back into the library, but please be aware that we are operating with reduced staffing levels and limited services.

Please see the FAQs below for more information about booking a study space. 

Book Requests 

From Monday 27 July 2020 all students will be able to request access to our print collections from Harrison Library, this will be extended to our Walsall Library from Monday 3 August 2020. 

To request a book or resource, you’ll need to visit Library Search to check it is available and not already on loan. You can then get in touch with the Library team through Assist to reserve your item and secure a collection slot. 

15 minute collection slots will be available Monday-Friday, between the hours of 11:00-12:30 and 13:30-15:00.  

Once the collection slot has been agreed and confirmed you will be able to come through to the reception desk at Harrison Library to collect your requested item. You will need to use your ID card to access the campus and to have the item issued to your account.  

Book Returns  

From Monday 27 July 2020 all students will be able to return items on loan to our secure book return bin which will be located between the entrance and exit doors to Harrison Library, City Campus. Book return times will be between 10.30 and 15.30, Monday-Friday.

From Monday 3 August 2020 all students will be able to return items on loan using the book return slots located in the entrance foyer of the Performance Hub at Walsall Campus. Book return times will be between 10.30 and 15.30, Monday-Friday.

You will need to use your ID card to get access to the buildings and access the return points. We will quarantine returned books for 72 hours before discharging the item from your accounts. No fines will be accrued at the current time.  Whilst the Library and learning spaces remain closed, planning is underway to provide access to limited study space and we will update you as we progress. 

For any information relating to our on-campus services, please view the FAQ below or contact us. 

Bookable PCs and Study Spaces

Harrison Library

Monday – Friday, 11:00-12:30 and 13:30-15:00. The time between is to allow for cleaning.

Students must book in advance, we will not be offering any drop-in study space at this time.

Book a PC or study space at Harrison Library

Students can book PCs as well as single study space. NOTE: the single study spaces do not have a PC, but are located close to power sockets if you wish to bring your own laptop.

Book a PC or study space at Harrison Library

Students will need to observe social distancing guidance and, in line with the latest government advice, they will need to wear a mask or face covering (unless exempt from this guidance).

ID cards are still needed to access the MD corridor.

You must also bring a face covering, unless you are exempt from government guidelines.

Finally, if you have booked a single study space, you may wish to bring a laptop or device for working.

You are welcome to bring a drink with a lid but we ask that you please do not eat in the library.

Item Request and Collection

latest library information 

From 27th July Harrison Library, 3rd August Walsall Library and 17th August Hutchison Library (Telford) you can request an item from our collections by contacting our library support team through Assist.

Our team on site will then check to ensure the item is available and contact you to arrange an appropriate collection slot.  

Once you have received an email confirming your collection slot, you will need to use your ID card to access the campus building and come to the library helpdesk. From there, you will need to contact a member of the on-site library team via the number/phone provided who will then bring you your requested items. You will need to show your ID card to the member of library staff who will then issue the item to your library account. Please ensure you: 

  • Arrive promptly for your collection slot 
  • Read the information on display when you enter the building and follow all of the signed guidance 
  • Adhere to the social distancing rules 
  • Keep to the correct side of any 2-way systems to reduce contact with others 
  • Please leave the building as soon as you have collected your items 

Collections slots will be made available in 15-minute intervals (one student per slot). There will be morning and afternoon collection windows, which will run 11.00am-12:30 & 13:30-15:00 respectively. Collections will be available Monday-Friday unless otherwise notified. 

Currently we don’t have access to our regular transit service between our libraries so requests can only be made against items that are in stock at the planned collection site. As soon as we are able to transit items between sites, we will provide an update. 

From Monday 17th August 2020 all students will be able to request access to our print collections from Hutchison Library (Telford)

To request a book or resource, you’ll need to visit Library Search to check it is available. You can then get in touch with the Library team through Assist to reserve your item and secure a collection slot.  

You will only be able to collect items during a pre-booked collection slot. You will be able return items on loan to return boxes at Hutchison, Monday to Friday between 10:30 am and 3:30 pm. 

We do not currently have request and returns set-up for Burton Library. Please keep an eye out for any updates regarding this on our webpage. You can still return items to either of our Walsall or Harrison Libraries (after their service start dates), even if you originally took the book out from Burton. 

Since March we have disabled our item recalls and so the item will stay on your account without accruing any fines for now. At some point in the near future we will need to enable our recalls so that more students are able to have access to the resources. Please keep checking our webpages and monitoring your University email, as we will notify you when recalls are re-activated. 

No. You will need to have your university ID card to come onto campus and use the collection service.

Whilst we anticipate relatively low uptake of this service initially, we have planned it in a way to ensure students who chose to use the service, can do so in a relatively safe environment. All of the activity relating to collecting of library items have been risk assessed and approved by the university and we have a number of things in place to reduce risk including: 

  • All items that are returned are quarantined for minimum of 72 hours 
  • Protective screens will be up at the point of collection 
  • Allocated 15 minute time slots to reduce the amount of people on campus/at the library at the same time  

In addition, it is important that as somebody who wishes to use this service you: 

  • Maintain social distancing at all times 
  • Stick to the correct side of any 2-way systems 
  • Follow any floor markings  
  • In the instance that more than one person is onsite collecting their requested items, you ensure you allow enough space and follow the on-floor markers. 

From Monday 10th August, we are able to offer some bookable study spaces within Harrison Library. We will have 16 PCs and 20 desk spaces (with a plug socket for you to use your own device) available on the ground floor of the library. 

Students must book in advance, we will not be offering any drop-in study space at this time.

Book a PC or study space at Harrison Library

Further announcements will be made when we can safely open more library facilities at our other campuses. 

Unfortunately, not. Please ensure you request the item through the correct procedure so that we can reduce risk to staff and students as much as possible.  

Unfortunately, no you can’t. For now, please contact the library team for any items you wish to request. Feel free to use the catalogue to check that the item appears in stock and to view which library it is available at. You can then provide the catalogue link to the exact item you are after when speaking with the library support team, which should help speed up the process.  

Item Returns

latest library information 

You will be able to return library books to City Campus from Monday 27th July and Walsall Campus from Monday 3rd August. Book return times will be between 10.30 and 15.30 Monday-Friday.

Telford/Burton return dates are to be confirmed. You can still return your items to any of the available return sites regardless of which site you originally borrowed the item from.

No, for now only book returns and pre-arranged visits for collection slots are possible. The main library study space remains closed but we are working on providing limited bookable study space as soon as possible.

When items are returned, we are required to quarantine them for 72 hours. After 72 hours, we will then discharge the item from your account. If you have concerns about items still remaining on your account after 4 days of returning, please contact the library team who can investigate.

Library Advice

for students

  • Go to our library website wlv.ac.uk/lib and click on Subject Resources
  • We have thousands of online resources accessible through LibrarySearch.   
  • You can also search for journal articles, reports and other materials specific to your subject on the database page. (Log on to with your student number and IT password.)
  • Your Reading Lists can still be accessed via your Canvas topics. 

Need help? 

If you have any problems accessing e-resources or you want some support in finding and using them, we recommend you contact us by ASSIST online chat. More contact options are on our contact us page.

 

We’ve extended our Digital Library Collection!

The University already provides access to over 400,000 eBooks and 80,000 print journal titles. We are finding ways to bring you relevant content and extend our digital collection with access to thousands more e-resources to support you whilst you study and learn from home.  

To improve your home learning experience, we are:

  • converting print textbooks to eBooks
  • Upgrading to Unlimited usage for existing Ebooks

We’ve signed up to a ‘Free Student eTextbook Programme’ to share access to textbooks with other campus libraries. Access to some essential print textbooks has been requested and titles have been added to reading lists where possible.  The access will be temporary until June.

Three of the Library’s main eBook providers (ProQuest, EBSCO and Askews and Holts) have extended licences to provide unlimited access until mid-June, meaning that all students who need to access their eBooks can do so simultaneously.

  • Collating Open Access resources
  • Signing up to additional content made temporarily made available by publishers

We’ve compiled a list of Open Access resources containing links to eBooks, eTextbooks and online journal articles which are free for anyone to use.

During this unprecedented time, publishers are making content that is usually “paywalled” by subscriptions freely available. The Library has set up temporary access to thousands of additional resources. Find out more.

Need help with referencing or finding the right e-resources?

We offer a number of options including email and online teaching through Canvas.

Check wlv.ac.uk/skills or email Skills@wlv.ac.uk with a brief outline of your support needs and we will get bak in touch with options available.

From Monday 27 July 2020 all students will be able to click and collect print items from the helpdesk at the Harrison Library, this will be extended to our Walsall Library from Monday 3 August 2020.

To request a book or resource, you’ll need to visit Library Search to check it is available. You can then get in touch with the Library team through Assist to reserve your item and secure a collection slot.

You will only be able to collect items during a pre-booked collection slot. You will be able return borrowed items to the return boxes at the Harrison and Walsall Library, Monday to Friday between 10:30 am and 3:30 pm. Please ensure you have your University ID card with you, this will be required to gain access to the building.

 

Whilst we will continue to do our best to provide you with digitised chapters and journal articles if they are not available online via LibrarySearch, there may be some items that we cannot supply.

Please place the request and we will get back to you.

Restrictions are due to the British Library limiting their document supply service to electronic collections only, and other Universities suspending their inter-library loan service.  We will be unable to provide inter-library loans for print books or copies of theses (print or digitised).

Requests for inter-library loans are now made online. Further details.

You can contact the Library in a number of ways including live chat (ASSIST), e-mail (Ask the Library) or by social media. See our Library Contact us page for more details. 

We’ve got extra staff answering live chat enquiries, so please try that method if you’re struggling to get through to us via other routes.

From Monday 10th August, we are able to offer some bookable study spaces within Harrison Library, City Campus.

We will have 16 PCs and 20 desk spaces (with plug sockets for you to use your own device) available on the ground floor of the library.

These will only be available to students who have booked in advance using our online booking system.

We have two daily sessions available to book – 10:00-12:00 & 13:00-15:00, Monday-Friday.

All study spaces will be cleaned before and after use plus we have cleaning materials & hand sanitiser stations for your reassurance.

We politely ask that you adhere to social distancing guidelines and wear a face covering whilst in the library.

Library advice

For academics and researchers 

Harrison & Walsall libraries are currently running a reduced service, we are working towards returning some key library services as soon as possible.

Although the libraries are running a reduced service, our staff continue to support students, academics and researchers as usual.

  •  Research and Skills workshops are being held virtually, via Big Blue Button in Canvas. For details, email Skills@wlv.ac.uk.
  • To update your Leganto Reading List in Canvas, or for any support with curriculum development, validations and accessing e-resources email LISLiaison@wlv.ac.uk
  • You can continue to request digitised extracts through you Reading List – see the Digitisation webpage for guidance on how to do this. Please be aware that it may not be possible to obtain some scans during this time. We will inform you if this is the case.
  • We currently offer a restricted Inter-Library Loans service, for journal articles and book chapters only. (No book or theses requests can be processed until further notice.) These will be emailed to your university email address. During this time any books you have out on interlibrary loan will be automatically renewed, with no fines. Place requests through the online form. Email queries to ill@wlv.ac.uk.
  • Researchers can continue to submit publications to WIRE and Elements. For support, email wire@wlv.ac.uk

You can search for online resources through LibrarySearch. You will find a list of online databases where you can search for journal articles, reports and other materials specific to your subject by finding your subject on the database page.

Students can access their reading lists via your Canvas topics.

You will need your University username and password to log on to these resources. Please get in touch via email or live chat (ASSIST) if you are having any problems with access.